Privacy Policy

This Privacy Policy explains how Bonzawin Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our services. We aim to collect only information that is reasonably needed to operate the casino, protect players and the platform, meet legal obligations, and provide a reliable experience.

Bonzawin Casino operates under a licence issued by the Curaçao Gaming Authority, licence reference OGL/2024/431/0231, and requires all players to be aged 18 or over.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Bonzawin Casino may collect information directly from you, generate information through your use of the website, or receive information from service providers involved in account, payment, security and verification activities. We take reasonable steps to handle personal information fairly and for clear business purposes.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also keep records of messages, enquiries, complaints, support requests and other information you choose to provide. This information helps us create and manage your account, respond to questions and provide relevant account services.

Verification information

To help verify identity, eligibility and account activity, we may request documents or other information. This can include identity documents, information about your age or location, and information needed to assess the security of an account. Verification information may also be used for anti-fraud, financial crime prevention and responsible operation checks. Please provide information that is accurate, current and belongs to you.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment details may be processed by specialist payment providers, and we may receive information needed to confirm or reconcile a transaction. These records help operate your account, investigate unusual activity, resolve payment questions and maintain appropriate financial and security controls.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, referral information, access times and interaction data. We may also use cookies and similar technologies to remember preferences, support essential website functions, understand usage and improve performance. Some information may be collected automatically by our technology providers.

How we use information

Personal information is used for purposes connected with providing and protecting the services. Depending on the circumstances, this may include the following:

Creating, maintaining and securing your account.
Processing and recording deposits, withdrawals and other transactions.
Verifying identity, age, eligibility and account information.
Detecting, preventing and investigating fraud, scams, money laundering, account misuse and other suspicious or unlawful activity.
Meeting legal, regulatory, tax, accounting and reporting obligations that apply to the operation of an online casino.
Providing customer support, handling complaints and communicating about your account or requested services.
Monitoring website security, troubleshooting technical problems and improving the performance and usability of the platform.
Understanding general usage patterns and measuring the effectiveness of website features or communications.
Sending marketing or promotional communications where permitted and where you have provided consent or another valid preference. You can withdraw consent to marketing at any time.
Protecting the rights, safety, property and legitimate interests of players, Bonzawin Casino and relevant service providers.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or explanation. Where a third party processes information on our behalf, that provider is expected to handle it only for authorised services and to apply suitable security measures.

Sharing information

Information may be shared with service providers that support hosting, identity and age verification, payments, fraud prevention, customer support, website security, analytics and communications. Information may also be disclosed where necessary to comply with a lawful request, court order or other legal obligation, or to protect against fraud, security threats or harm. We do not describe these recipients as a way of changing your rights or our responsibilities when handling your information.

Some providers may process information outside Australia or in another country. Where information is handled across borders, reasonable steps should be taken to support appropriate security and privacy protections, subject to applicable requirements and the nature of the service involved.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device when you use a website. Essential cookies may be needed for login, account security, navigation and core functions. Other cookies can help remember preferences, analyse website use, support communications or improve content. You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, parts of the website may not work as intended, and some preferences may not be saved.

Security

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and limits on staff or provider access. No website, storage system or online transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed improperly.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or destroyed, subject to technical, legal and operational considerations.

Your privacy choices and data requests

Depending on your circumstances and applicable privacy requirements, you may have choices and rights relating to personal information held about you. These can include asking for access to your data, requesting correction of inaccurate or incomplete information, requesting deletion of your data, and withdrawing consent to marketing communications. A request to delete information may not be able to remove records that we must retain for legal, security, dispute resolution or other legitimate purposes.

To exercise these rights or ask a privacy question, email support@bonzawincasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, so that personal information is not disclosed to the wrong person. If you withdraw consent to marketing, we will update your preference within a reasonable period. Service messages about your account, transactions, security or important changes may still be sent where necessary.

We aim to respond to privacy requests within a reasonable timeframe and may explain if a request cannot be completed in full. We may ask for clarification where a request is broad or unclear, and we may need to balance your request against legal duties, the rights of other people, security concerns and the need to preserve relevant records. You can also adjust certain browser, device and communication settings yourself, including cookie controls and marketing preferences.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, legal requirements or the way information is handled. The updated version will be made available on this page. We encourage players to review it periodically. If a change is significant, additional notice may be provided through an appropriate account or website communication.