Responsible Gaming

Bonzawin Casino is committed to supporting a safe, balanced and informed approach to online gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with stress. Before you play, consider the risks, set personal limits and only gamble with money and time you can afford to lose.

Bonzawin Casino operates under a licence issued by the Curaçao Gaming Authority, licence reference OGL/2024/431/0231, and requires all players to be aged 18 or over.

Gamble responsibly

Responsible gaming means staying in control of your gambling decisions. It includes understanding that casino games are based on chance, accepting that losses can occur and making choices that fit within your personal and financial circumstances. No strategy, system or pattern can guarantee a win. Previous results do not change the odds of future games, and a win should never be treated as proof that more gambling will produce the same result.

Online gambling should be viewed as paid entertainment. Only use funds that are available after essential expenses, debts, savings and other financial commitments have been considered. Never use money needed for rent, food, bills, education or other necessities. Do not borrow money, use credit intended for essential purchases, sell possessions or ask another person to fund your gambling.

Decide how much money and time you can afford to spend before you begin.
Set a budget for gambling and treat it as an entertainment expense.
Set a time limit and take regular breaks away from your device.
Keep gambling separate from your everyday spending and financial responsibilities.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to recover losses.
Do not chase losses by increasing your stakes or playing for longer.
Do not rely on gambling winnings to pay bills or improve your financial situation.
Remember that taking a break or stopping is always an available choice.

It can also help to keep a record of your deposits, wagers, wins, losses and time spent playing. Reviewing this information may make your gambling habits clearer and help you identify changes before they become a problem. Consider discussing your plans with someone you trust, particularly if gambling is beginning to affect your relationships, work, study or finances.

Tools to help you stay in control

Depending on the features available to you, account controls may help you manage your play. These can include deposit limits, wagering or loss limits, session reminders, activity statements, time-outs and self-exclusion. A limit is most effective when it is selected before you start gambling and set at an amount that reflects what you can genuinely afford.

Financial limits

Use available account settings to establish a maximum amount you can deposit or spend over a selected period. Choose a limit based on your income, essential expenses and other commitments. Do not set a limit simply because it is the maximum available. If you lower a limit, the change may apply immediately or in accordance with applicable requirements. Any increase may be subject to a waiting period or other safeguards.

Time and activity checks

Set a reminder to check how long you have been playing. Regular breaks can help you make more considered decisions and notice when gambling is taking more time than intended. Review your account activity, including deposits, withdrawals, wagers, wins and losses, so you have an accurate view of your gambling rather than relying on memory.

Taking a break

If you want to stop temporarily, use a time-out or other break option where available. A break should be long enough to give you space away from gambling and time to reconsider your habits. During a break, avoid creating another account or using another person’s account to continue playing.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. Remove saved payment methods, consider blocking gambling websites or applications on your devices and tell a trusted person that you have decided to stop. Self-exclusion should be taken seriously and is not a tool for managing short-term losses.

Signs gambling may be becoming a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than you intended, or when you feel unable to control your behaviour. Recognising warning signs early can make it easier to seek support.

Spending more money or time gambling than planned.
Increasing bets to achieve the same excitement or to try to recover losses.
Returning to gamble soon after losing, with the aim of winning money back.
Hiding, minimising or being dishonest about gambling activity.
Borrowing money, using credit or selling items to continue gambling.
Missing work, study, appointments or family commitments because of gambling.
Feeling restless, irritable or anxious when trying to reduce or stop.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Gambling to escape sadness, stress, loneliness or other difficult feelings.
Experiencing conflict with family, friends or colleagues because of gambling.
Feeling shame, guilt or distress after playing but continuing to gamble.
Having difficulty paying bills or meeting other financial responsibilities.

If any of these signs apply to you, stop gambling and seek support. You do not need to wait until the situation becomes severe. Speaking with a trusted person, a qualified counsellor or an appropriate support service can help you understand what is happening and decide on practical next steps. If gambling is causing immediate financial, emotional or relationship harm, consider making your account unavailable while you arrange support.

If you feel at immediate risk of harming yourself or another person, contact emergency services or a crisis service in your area without delay. Bonzawin Casino cannot provide medical, financial or psychological treatment, but we encourage you to seek qualified assistance whenever gambling is affecting your wellbeing.

Support, account safety and our approach

Support is available for players who want help changing their gambling. You may wish to speak with a healthcare professional, financial counsellor, gambling support service or someone you trust. Australian players can also look for current information and assistance through recognised Australian gambling-help services and government resources. Choose a service that is appropriate for your circumstances, and remember that asking for help is a positive step.

If you are concerned about another person’s gambling, approach them calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Do not lend money to fund gambling or take responsibility for managing another adult’s account. You can seek advice for yourself as well, because gambling-related harm can affect family members and friends.

We may use account checks and responsible gaming procedures to help protect players and meet applicable legal or operational requirements. We may contact you about unusual activity, limits, breaks, verification or other safer gambling measures. These checks are intended to support account safety and may require you to provide information or take action before continuing to use gambling services.

You are responsible for providing accurate information, keeping your account secure and using only your own account and payment methods. Never allow another person to gamble through your account, and do not use another person’s account. If you believe someone else has accessed your account, stop using it and contact the relevant support channel through the website so the matter can be reviewed.

Our responsible gaming information is general in nature and does not replace professional advice. Gambling involves financial risk, and no measure can remove that risk entirely. Please read the applicable account terms and any information shown within the gaming environment before depositing or playing. If you are uncertain whether gambling is suitable for you, the safest choice is not to gamble.

Consider your personal budget and decide whether gambling is affordable.
Choose a money limit and a time limit before you play.
Use available account controls and review your activity regularly.
Stop if gambling is no longer enjoyable or begins to cause concern.
Ask for support early if you notice warning signs or cannot stay within your limits.